DS Nexus — Terms of Service
Last updated October 23, 2026 · Pilot version
These Terms of Service ("Terms") govern your use of DS Nexus, an app and related services provided by Custos Forge, LLC ("Custos Forge," "we," "us"). By creating an account or using DS Nexus, you agree to these Terms. If you don't agree, please don't use the app.
DS Nexus is currently in a limited pilot with a small number of invited contractors. Some of what's below reflects that stage and will be updated as the product moves toward general availability.
1. What DS Nexus is
DS Nexus is a voice-first business tool for contractors. It lets you manage customers, jobs, estimates, invoices, notes, expenses, and payments by speaking to the app instead of typing. DS Nexus is a tool you use to run your own business — Custos Forge is not a party to, and takes no responsibility for, the work you perform or the agreements you make with your own customers.
2. Your account
- You're responsible for the accuracy of the information you enter into DS Nexus, including customer data, pricing, and job details.
- You're responsible for keeping your account credentials secure. Let us know right away at support@custosforge.com if you suspect unauthorized access.
- You must be at least 18 years old and legally able to run a business to use DS Nexus.
3. Acceptable use
You agree not to use DS Nexus to:
- Break the law, or help anyone else do so.
- Send fraudulent invoices or estimates, or misrepresent who you are to a customer.
- Attempt to disrupt, reverse-engineer, or gain unauthorized access to DS Nexus or the systems behind it.
- Use the voice pipeline or any part of the app to harass, deceive, or harm another person.
We may suspend or terminate an account that violates this section.
4. Payments
When you send an invoice through DS Nexus and a customer pays it, that payment is processed by Stripe. Card details are handled directly by Stripe under Stripe's own terms — Custos Forge never sees or stores card numbers. You're responsible for the prices, taxes, and terms you set for your own customers; DS Nexus is the tool you use to bill and collect, not a party to that sale.
During the pilot, DS Nexus itself is provided at no charge. If and when paid plans are introduced, we'll tell you before anything changes for your account.
5. Your data and content
You own the business data you put into DS Nexus — your customers, jobs, estimates, notes, and photos. We store and process it so the app can work, as described in our Privacy Policy. We don't sell it, and we don't use it to train models sold to anyone else.
6. Intellectual property
DS Nexus — the app, its design, and the software behind it — belongs to Custos Forge, LLC. These Terms don't grant you any ownership in DS Nexus itself; they grant you a license to use it to run your own business, for as long as your account is active and in good standing.
7. Service availability
DS Nexus is in active development and, during the pilot especially, may have downtime, bugs, or features that change or are removed. We'll do our best to keep the voice pipeline, scheduling, and billing features working reliably, but we can't guarantee uninterrupted availability.
8. Disclaimer and limitation of liability
DS Nexus is provided "as is," without warranties of any kind, express or implied. To the fullest extent the law allows, Custos Forge, LLC is not liable for indirect, incidental, or consequential damages arising from your use of the app — including lost business, lost data, or a missed job — beyond the amount you've paid us in the twelve months before the claim (which, during the free pilot, is zero). Nothing here limits liability where the law doesn't allow it to be limited.
9. Termination
You can stop using DS Nexus and delete your account at any time in the app (Settings, then Delete account), on our account deletion page, or by emailing support@custosforge.com. We may suspend or terminate an account that violates these Terms, or, during the pilot, that's no longer part of the invited group.
10. Changes to these Terms
As DS Nexus moves from pilot to general availability, these Terms will be updated to reflect new features and, if applicable, paid plans. We'll update the date at the top of this page when that happens, and we'll make a reasonable effort to notify active users of material changes.
11. Text messaging program
Program: DS Nexus lets contractors send text messages to their own customers about their service. Messages come from the contractor's business and name it.
What we send: appointment reminders, arrival notices ("about 10 minutes away"), replies to messages the customer sent, and payment receipts. No marketing texts.
Consent: a customer receives texts only after agreeing, either by ticking an unchecked box when giving their mobile number on the contractor's request or booking page, or by telling the contractor yes when asked. Agreeing is not a condition of any purchase.
Frequency: varies with the customer's appointments and messages. Message and data rates may apply.
Opt out and help: reply STOP to stop all texts (also STOPALL, UNSUBSCRIBE, CANCEL, END or QUIT). Reply START to resubscribe. Reply HELP for help, or contact support@custosforge.com.
Carriers: mobile carriers are not liable for delayed or undelivered messages.
See our Privacy Policy for how mobile numbers are handled.
12. Lead page chat
The chat on a contractor's request page is answered by an automated assistant. It can only repeat information the contractor has published. It is not a quote, a promise, or a booking. Prices, dates and the scope of work are agreed only with the contractor directly. The assistant may fill in the request form for you to check, and nothing is sent until you press Send request yourself. The request form always works without the chat.
13. Governing law
These Terms are governed by the laws of the State of Mississippi, without regard to conflict-of-law principles.