Delete your DS Nexus account
DS Nexus by Custos Forge, LLC · Last updated October 10, 2026
You can delete your DS Nexus account and the data in it at any time. There are two ways.
1. In the app (instant)
- Open DS Nexus and go to Settings.
- Under Delete account, tap Delete my account.
- Type DELETE and enter your password, then confirm.
The deletion starts right away and usually finishes within a minute. You will see a confirmation, and the app signs you out.
2. By email (if you can't open the app)
Lost your phone, forgot your password, or uninstalled the app? Email us from the address on your DS Nexus account and we will delete it for you: support@custosforge.com. We confirm the request with you and complete it within 5 business days.
What is deleted
- Your customers, jobs, estimates, invoices, proposals, notes, expenses and time entries
- Your business details, logo, photos and documents
- Your website link, the leads and messages that came in through it, and your call-routing details
- Your login (your email and password)
- Error reports from your phone
What is not deleted
- Documents you already sent to your customers by email stay with those customers; we cannot recall an email once it has been delivered.
- Short-lived technical records that do not identify you (for example call-routing counters) expire on their own within 30 days.
- Copies in our database backups are overwritten as the backups age out; the safety backup window is 7 days.
Before you delete
Deleting cannot be undone from the app. If you want a copy of your data first, email support@custosforge.com and ask for an export; we will send it before deleting anything.